Reckon

Learn more about what results to expect when using Reckon and how they improve your record-keeping and sending decisions.

Understanding Reckon Results

Find answers and get help from Intercom Support and Community Experts

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Status	When this occurs	Recommended action
`valid` ✅	Email passes all verification checks: valid format, domain exists, MX records found, mailbox exists, and no risk factors detected. \| Safe to send emails. High deliverability expected.	Safe to send emails responsibly. High deliverability expected.
`invalid` ❌	Email fails basic validation: invalid format, domain doesn't exist, no MX records, or mailbox doesn't exist. \| Do not send emails. Remove from mailing lists.	Do not send emails. Remove from mailing lists.
`risky` ⚠️	Email is technically valid but has risk factors that may affect deliverability or engagement.	Segment from your main populate and consider a separate, more cautious strategy.
`unqualified` 🙅🏻	Email is valid but represents a role-based address (e.g., info@, support@, admin@) rather than a personal mailbox.	Valid for business communication but not qualified for marketing or sales goals.
`inconclusive` 🏢	Verification could not be successfully completed due to temporary issues, server timeouts, or other technical problems.	Retry later or otherwise treat with caution.